Shipping & returns
Free shipping on online orders over $125 within Canada. We have a flat rate shipping charge of $20.00 on orders under $100 in Canada.
Shipping to the USA has a flat rate of $35.00
Equestrian Roots is not responsible for lost or stolen packages. We have no control over your package after it is handed off to the carrier. We do not refund/replace orders that are marked as delivered.
Equestrian Roots will gladly exchange or refund items within 30 days of purchase with an original receipt. Items must be in their original state (unworn, unwashed)
Online merchandise may be returned or exchanged with original receipt within 30 days after receiving the package. All returned merchandise will be refunded in the original form of payment.
To protect our customers from fraudulent activity, Equestrian Roots reserves the right to request valid photo ID for the purposes of validating customer information when processing a return or exchange.
The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:
- Personalized or custom ordered items
- Supplements and oral remedies
- Returned saddles will not be fully refunded if marked in any manner.
For more information, please contact Equestrian Roots at (613)921-2541